Frequently Asked Questions
Pre-launch draft. Answers should be reviewed against final operating policies.
How do I request a delivery?
Choose a pickup and destination from the Google location suggestions, enter the package and contact details, review the price, and follow the checkout instructions.
Can I send to multiple destinations?
Yes. Use the multi-delivery booking option to arrange one shared pickup and several destinations.
What kinds of packages can I send?
Drille currently focuses on items suitable for safe motorcycle delivery, such as documents, clothing, small parcels, and appropriately packaged small items. Acceptance depends on size, weight, safety, and applicable restrictions.
Can I schedule a pickup?
The booking form supports immediate and scheduled pickups. Available scheduling windows and notice requirements are displayed when you book.
Do I need to enter my full address twice?
No. Select a precise Google location and optionally add a gate, landmark, or other note that will help the rider.
How is the delivery price determined?
The system calculates a delivery price using the route and package size under the applicable pricing rules. You can review the calculated amount before confirming.
Can businesses book multiple deliveries?
Yes. Eligible business accounts can access business booking features. Approved wallet arrangements are subject to account status and available balance.
How do I track my delivery?
Use the tracking option on the Drille homepage and enter your delivery reference.
Can I cancel a booking?
Contact Drille as soon as possible. Requests are assessed based on the delivery's progress and the applicable Cancellation & Refund Policy.